Support
Need help with xVault? You're in the right place. We've compiled resources to help you resolve common issues and get the most out of xVault.
Quick Help
Common Issues
Installation Problems
If you're having trouble installing xVault:
- Make sure you're using a supported browser (Chrome, Edge, or Brave)
- Check that you have permission to install extensions on your device
- Try clearing your browser cache and restarting your browser
- Ensure you have a stable internet connection
Account Access Issues
If you're having trouble accessing your account:
- Use the "Forgot Password" option if you can't remember your password
- Check that you're using the correct email address
- Ensure your internet connection is stable
- Try signing out and back in again
Note: Due to our end-to-end encryption, we cannot recover your snippets if you forget your password. Make sure to keep your password in a safe place.
Sync Problems
If your snippets aren't syncing across devices:
- Verify you're signed in with the same account on all devices
- Check your internet connection
- Make sure you have the latest version of xVault installed
- Try restarting the browser on all devices
Contact Support
Can't find what you're looking for? Our support team is here to help.
Email Support
Prefer to email us directly? Reach out to our support team at support@xvault.app
Our support hours are Monday through Friday, 9am to 5pm EST. We typically respond to all inquiries within 24 hours during business days.